This Privacy Policy explains how LingoSphere handles personal data in connection with its website, enquiries, enrolment, and small-group language courses in Singapore.
You may have the right to request access to your personal data, ask for correction of inaccurate information, and object to or restrict certain processing where applicable. In some cases, we may need to keep or use data despite a request if required for legal, contractual, or operational reasons.
To make a privacy request, use the contact details in this policy and describe the data or issue concerned. We may ask for information needed to verify your identity and to locate the relevant records. If a request cannot be fully granted, we will explain the reason where appropriate.
We retain personal data for the period needed to manage enquiries, enrolment, course delivery, accounting, dispute handling, and legal compliance. When data is no longer required, we delete it or anonymise it where practical, subject to any retention duties that apply under law or operational recordkeeping needs.
When we update this policy, we will post the revised version on this page and change the effective date where appropriate. If a change materially affects how we handle personal data, we will take reasonable steps to draw attention to it through the website or other suitable communication channels.
We use personal data to respond to enquiries, assess course level and timetable fit, manage enrolment, arrange lessons, communicate about course matters, process payments, maintain records, improve our website and services, and meet legal or accounting obligations. We may also use data to handle feedback, disputes, and security-related matters.
We may share personal data with payment processors, website hosting providers, communication tools, booking systems, and other operational vendors that support our services. These parties are expected to use the data only for the services they provide to us and to protect it under appropriate confidentiality and security obligations.
We may share personal data with public authorities, regulators, courts, or other parties when required to comply with law, enforce our terms, protect our rights, or respond to lawful requests. We may also disclose data to prevent fraud, security incidents, or other misuse of our services.
We may collect contact details, enquiry and enrolment information, level screening responses, timetable preferences, attendance records, payment-related records, and communications sent to us. We may also process limited technical data such as device and usage information when you visit our website.
We receive personal data directly from you when you make an enquiry, book a course, complete screening, enrol, or communicate with us. We may also obtain data from booking, payment, and website systems that record form submissions, access logs, and similar operational events.
We may use essential cookies to operate the site, remember session settings, and support security. We may also use preference cookies to store choices and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose.
You can usually block or delete cookies through your browser settings. If you do so, some site functions may not work as intended. Where the website presents cookie controls, your selections will apply to the relevant categories of cookies used on the site.
